If you play in the web browser (desktop), permanent ban of any account will look for you like this:

Who are they given by?

  • Developers
  • Game itself

Should i contact moderator if my account received this type of ban? 

  • No, it won't be cancelled anyway.

What it's given for?

  • Strict violation of game rules, most often for posting someone's IRL pictures, using more than 2 accounts (on the same network) or trying to sell anything in RR articles, chats and messages.

Is it really permanent?

  • Yes.

For real?

  • Yes.

Can i get a refund of my purchases?

  • No.